HPA Policy

Delivery Policy

After ordering online, you will receive an email confirmation of your order from Healthy Project Australia with your order details.

The email will include the date and location for delivery or pickup.

Once Delivery Address is confirmed we are unable to change delivery details. 

If no-one is home meals will be left in a box on the shade. The meals will stay cool for approx 4hrs. 

If no-one is home the meals will be left at your risk.

Cancellations

Cancellations must be received within 24hrs of placing an order. Outside this timeframe orders cannot be cancelled.

Return Policy

If for any reason you feel that are not satisfied with your our product we will give you a 2 day refund policy from the time you receive the goods. Please email us at healthy.project.au@gmail.com within that time.

This refund policy does not apply to any goods which have been consumed after delivery day, opened or left product out due to negligence. Healthy Project Australia Pty Ltd will not be responsible for parcels lost or damaged.

Credit Card Privacy

All credit card payments are processed securely through STRIPE PAY (Encrypted software to ensure your personal details are kept safe) 

We do not store any credit card information.

Pricing

Menu & Pricing is subject to change depending on market.

We have the right to change the price at any given time depending on market pricing.

Allergy Warning

Before consuming any product, please consider that they are produced in facilities that also handle the following allergens; milk, eggs, soy, seafood (including crustaceans), peanuts, sesame seeds, sulphites, tree nuts and gluten.

Deliveries

Healthy Project Australia schedules deliveries on Sundays Only

Delivery is made from 5 am to 12 pm. 

unfortunately we are unable to give you an exact time due to unforeseen circumstances such as traffic. 

The meals are delivered in Plastic BPA free

 

Packed cardboard boxes with ice packs which allows meals to stay out for up to 4hrs. if you are not at home for delivery, the box will be placed at your doorstep at your own risk in the most secure location our driver can find. Driver will also notify you when they are 10min away and send a photo once delivery has been completed. 

About us

We Operate www.healthyprojectau.com. We are HEALTHY PROJECT AUSTRALIA PTY LTD (ABN 66642235292) trading as Healthy Project Australia.

About you

By ordering in our website, you warrant that you are legally capable of entering into binding crontract; you are at least 18 years of age; you reside within Sydney Metro service areas.